Return & Exchange Policy

1- Any RETURNS/EXCHANGES can be made within 7 DAYS after the item received with official receipt by Munawwareen Holdings Sdn. Bhd.

2- Any report or claim exceeding the return time frame will be considered invalid.

3- We only accept the return and exchange if the items are defective or wrong received.

4- The items must be unworn, unwashed, unaltered, with the tag or label attached.

5- Sale and discounted items are not eligible for refund and exchange. 

6- All shipping costs of return items will be borne by us.

7- Reasons such as "I changed my mind", "the designs are not suitable for me", or "the colors are different from the website" will not be considered valid grounds for refund and exchange.

8- Purchases made via our official Website, Tiktok or Shopee only are entitled to a return and exchange to our HQ.

9- Any orders purchased from our Authorized Reseller are not under Munawwareen’s responsibility.

10- We reserve the right to deny a return or exchange if the items do not meet the return policy requirements above.

11- For all orders with missing, defective, or wrong items, you may WhatsApp our Customer Service Team at +6011-33399673 with your Order ID.